DECADECA Travel and Tourism Practice Exam

Who is responsible for maintaining guest rooms on a cruise ship?

1. Ship captain

2. Cabin steward

3. Cruise director

4. Guest services manager

The correct answer is: Cabin steward

The cabin steward is responsible for maintaining guest rooms on a cruise ship. This role is crucial for ensuring the comfort and satisfaction of passengers during their voyage. Cabin stewards perform a variety of tasks, including cleaning guest accommodations, changing linens, restocking supplies, and addressing any specific requests or needs that passengers may have. Their attention to detail and commitment to providing excellent service directly contribute to the overall guest experience. While other roles such as the ship captain or cruise director play important parts in the operation and enjoyment of the cruise, they do not oversee the day-to-day maintenance of passenger accommodations. The ship captain is focused on navigation and safety, and the cruise director is typically in charge of entertainment and activities onboard. The guest services manager handles overall guest relations and can address issues that arise, but they do not perform the direct housekeeping duties that the cabin steward specializes in. Therefore, the cabin steward's dedicated role in managing guest rooms is essential to maintaining a pleasant and comfortable environment for cruise passengers.