DECADECA Travel and Tourism Practice Exam

Who is a maitre d'hotel?

1. A server in charge of a dining area

2. The head chef in a restaurant

3. A hotel concierge

4. The manager of a hotel

The correct answer is: A server in charge of a dining area

A maitre d'hotel is indeed a server in charge of a dining area. This position is pivotal in the restaurant and hospitality industry, as the maitre d' oversees the smooth operation of the dining space, ensuring exceptional guest experiences. The role includes greeting guests, managing reservations, and coordinating staff to maintain high service standards. This person acts as a liaison between the kitchen and the dining room, ensuring that the service flow is seamless and efficient. In contrast, the head chef focuses on the culinary aspects, leading the kitchen and managing food preparation. A hotel concierge specializes in providing personalized services and assistance to guests, such as booking transportation or recommending local attractions. Lastly, the manager of a hotel is responsible for overseeing all operations of the hotel, including staffing, budgeting, and overall guest satisfaction. Thus, the role of a maitre d'hotel specifically highlights the importance of front-of-house service in dining establishments.