DECADECA Travel and Tourism Practice Exam

Which term describes the physical attributes and amenities of a cruise ship?

1. Hardware

2. Software

3. Infrastructure

4. Equipment

The correct answer is: Hardware

The term that best describes the physical attributes and amenities of a cruise ship is "hardware." In the context of tourism and travel, hardware refers to the tangible aspects of a service that contribute to the customer experience. This includes the ship’s structure, accommodations, onboard facilities, and recreational options, all of which are essential elements that consumers directly engage with while on the cruise. While the other terms have their contexts, they do not accurately capture the essence of the physical attributes of a cruise ship. "Software" typically refers to the intangible aspects, such as the service quality and guest experience protocols. "Infrastructure" is more often associated with the foundational facilities within a destination or transport system, like ports or terminals, rather than the specifics of a cruise ship itself. "Equipment" might point to specific tools or features onboard, but it lacks the broader implication of the overall physical environment like "hardware" does. Therefore, "hardware" is the most fitting term in this scenario.