DECADECA Travel and Tourism Practice Exam

What is the role of a guest services office on a cruise ship?

1. Booking new passengers

2. Handling maintenance requests

3. Cashing checks and planning parties

4. Managing onboard entertainment

The correct answer is: Cashing checks and planning parties

The role of a guest services office on a cruise ship primarily involves assisting passengers with various needs, which can include cashing checks and helping to plan events or parties. This department serves as a central point of contact for guests to resolve issues, gather information, and enhance their overall cruise experience. By cashing checks, the office provides financial services to guests, ensuring they have access to funds while onboard. Additionally, planning parties can involve coordinating special celebrations, activities, or gatherings that enhance social interactions among passengers, contributing to a lively and enjoyable atmosphere. While booking new passengers, handling maintenance requests, and managing onboard entertainment are essential functions for a cruise ship's operation, these responsibilities typically fall under other departments. The booking of new passengers is usually managed by the sales and reservation team. Maintenance requests are addressed by the engineering or maintenance department, which is responsible for the ship's physical condition. Managing onboard entertainment is another vital aspect but would generally be overseen by an entertainment director or a dedicated entertainment team, rather than the guest services office. Therefore, the correct choice accurately reflects the multifaceted support role the guest services office plays in enhancing the overall guest experience on a cruise.