DECADECA Travel and Tourism Practice Exam

What is the role of a cabin steward on a cruise ship?

1. To manage the activities of passengers on board

2. To oversee the ship's catering services

3. To clean rooms and provide housekeeping services

4. To assist guests in navigating the ship

The correct answer is: To clean rooms and provide housekeeping services

The role of a cabin steward on a cruise ship is primarily focused on cleaning rooms and providing housekeeping services. Cabin stewards are responsible for maintaining passenger cabins, ensuring that they are clean, tidy, and well-stocked with necessary amenities. This includes changing linens, cleaning bathrooms, replenishing toiletries, and ensuring overall comfort for guests in their accommodations. Cabin stewards play a crucial role in the overall guest experience, as a clean and well-maintained cabin can significantly enhance a passenger's enjoyment of their cruise. By managing these housekeeping duties, they contribute to a pleasant atmosphere on board, which is essential for customer satisfaction in the hospitality and travel industry. In contrast, managing the activities of passengers or overseeing catering services would fall under the responsibilities of different staff members on the ship. Assisting guests in navigating the ship could also be a function of guest services or information personnel rather than a cabin steward specifically, highlighting the specialized nature of a cabin steward's duties.