DECADECA Travel and Tourism Practice Exam

What is the job title of someone who assists hotel guests with information and arrangements?

1. Receptionist

2. Concierge

3. Porter

4. Event planner

The correct answer is: Concierge

The title of a concierge is specifically associated with assisting hotel guests by providing information, making arrangements, and ensuring a pleasant stay. Concierges are knowledgeable about the local area, activities, dining options, and transportation services. Their role goes beyond that of a typical receptionist, who primarily handles check-ins, check-outs, and general administrative tasks. A concierge often engages with guests to understand their needs and preferences, whether that involves arranging restaurant reservations, booking tickets for events, making travel plans, or providing insider tips on local attractions. This position plays a vital role in enhancing guest experience by personalizing services and attending to unique requests, which is not typically the focus of a receptionist, porter, or event planner. Porters generally assist with the handling of luggage and other physical tasks, while event planners focus on organizing functions and events rather than guest-specific needs during their stay. Therefore, the concierge is uniquely positioned in the hospitality industry to provide tailored assistance, making this the correct answer.