DECADECA Travel and Tourism Practice Exam

What does cross-training improve within a company?

1. Employee skill diversity

2. Sales performance

3. Market share

4. Customer feedback

The correct answer is: Employee skill diversity

Cross-training enhances employee skill diversity by equipping staff members with multiple skills and knowledge across various roles within the organization. This practice allows employees to gain a better understanding of different functions, leading to a more versatile workforce. When employees are trained in various areas, they can step into different roles as needed, which helps maintain operational efficiency, especially during peak times or when specific team members are absent. This adaptability can also foster teamwork and collaboration, as employees who understand each other's roles are more likely to communicate and work effectively together. While improving sales performance, market share, and customer feedback are important aspects of a company's success, they are often secondary benefits that arise from a more skilled and diverse workforce. The primary focus of cross-training is to create employees who are well-rounded and capable of contributing in various capacities, which ultimately supports the overall goals of the company.